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Sunday
22Feb2009

Tropicana / PepsiCo: Who Cashed This Check? Branding Disaster

I think I stepped in something and it smells like...

I want to meet the agency who was able to convince Tropicana to alienate all their loyal orange juice consumers and sold them on this self-damaging visual design. I personally love Tropicana and have been drinking it since I was a child so the fact that I have been unable to find any Tropicana on the shelf since late December 2008 annoys me. I hate the cheap stuff and as a consumer it comes down to ease, convenience and conditioning. I see the orange fruit  with a straw and I buy it. Where is the orange? Its not the color I was drawn to it was the Tropicana chick originally and then the orange with a straw shape. I could buy the cheaper stuff for $1.50 but I splurge on my O.J. (orange juice) and drop $3.00 -$4.00 on Tropicana.


Why they failed in their re-branding?

I see a carton which I thought was Pathmark's No Frills with a little color. Anyone who has lived in New York or New Jersey will remember the no frills aisle. Not bad stuff just cheaper for lots of reasons. See this image: "Beer" would you buy it?

1> Too much of a leap in branding. (Where's the damn orange with the straw?) They changed everything including the color codes that use to identify the different type of tropicana. Now it's some tiny stripe of color at the top of the new container which I now need a computer APP to determine its relevance.

2> Too much misleading and useless text "100% Orange Juice" is a new add on to this updated design. Well, hey I was already in the orange juice area of the freezer looking for orange juice so why I buy it now. Its like text to the testament that they destroyed the branding of Tropicana.

3> Don't alert anyone to changing the design. But build a a fun flash page known as the "Juice finder widget". Too bad they didn't have an Iphone app to walk me through the juice finder widget when I'm at the store in front of the cooler. Oh, and have no engaging presence on Twitter, because there is just no way anyone on twitter might drink Tropicana." - (Just dumb on so many levels.)

For more a diversity of opinions and a laundry list of why it doesnt work from other educacted perspectives check out Matt Everson, Yovav "Jay" Meydad's, BrandNew, BrandCurve, Design Everything blogs.

Finally, my love love letter would read:

Dear Arnell,

Lets keep this simple ...Please do not ever take on clients such as my Angelsoft or Quilted Northern toilet paper. I want to be able to find the product on the shelf when I want to buy it.

Many Thanks and Love,

All consumers everywhere

Update: They now have a cap for their 1/2 gallon container that looks a mini orange half; a minor improvement and I do also like the snap top of the gallon container.

If your looking for your favorite brands and unable to find them then they have been infected with Arnell's talents of destroying brands. Find their client list and find your MIA products Click "Clients" here.

 

Questions:

Know of any other product who have redesigned for the worse? Branding companies who have aided in there self destruction of a brand?  Tell me about another Orange Juice as delicious as Tropicana and I swear I'll switch:)

 

Shortened URL: http://is.gd/ktoc

Photo Credit: No Frills Beer

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References (11)

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Reader Comments (7)

I see Arnell's clients include Chrysler, Dodge and Jeep. Could we also blame them for the downfall of the U.S. auto industry through the destruction of their brands? :)

February 22, 2009 | Unregistered CommenterBillyFlaps

I totally agree. I work at lets just say some grocery store and i have had tons or people ask me which one is which, did u stop selling the calcium brand and stuff like that. Pepsi is something i don't deal with much so I can't talk about that. The old containers were great. Leave what works alone. Change can be good but not here.

February 22, 2009 | Unregistered CommenterChris

Hi Billy,

Thanks for your comment:) Of course we would probably have to see the full metrics before and after their "branding efforts" to get the big picture. But, for now (unless they retort in some online format) I'm going with there probably is some blame to be had on Arnell's side. I am curious who they will hire to repair the damage.

Elizabeth

February 22, 2009 | Unregistered CommenterElizabeth Hannan

Hi Chris,

Great point! It took a supermarket employee to show me where the new juice was. The convincing point was in the image above; on the freezer shelf there are "3" old Tropicana logo cartons below the new style actually are empty and there just to sell the new Tropicana. Maybe the should go back to the Tropicana girl logo.
Tropicana girl logo

-Elizabeth

February 22, 2009 | Unregistered CommenterElizabeth Hannan

Thrilled to read about the power in numbers. Big business is actually listening and taking notice. It's truly a new day in Advertising.

*CHEERS*

February 23, 2009 | Unregistered CommenterXavierism

Rebranding is a disease. Marketing consultants have a vested interest in coming up with something "new" and "creative". Yet consistency is often the key.

February 24, 2009 | Unregistered CommenterRoger L. Cauvin

Pepsi is an advertising giant and they spend millions of dollars in testing their advertising, so I think they may have a good reason for their actions although it may not be apparent to us end users.

August 8, 2009 | Unregistered Commentermlgreen8753

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